At SmartDealKart, we aim to provide a convenient and transparent shopping experience. If you receive a product that is eligible for return under this policy, you can contact our support team for assistance.
Please review the following conditions before submitting a return or refund request.
1. Return Window
Eligible products may be returned within 7 days from the confirmed date of delivery, unless a different period or condition is stated on the relevant product page.
Return requests must be submitted within the applicable return window.
2. Return Eligibility
To be eligible for a return, products should generally:
Be unused and in their original condition.
Be returned with the original packaging, wherever applicable.
Include all accessories, manuals, tags, and promotional items supplied with the product, where applicable.
Be accompanied by proof of purchase, such as an order ID or invoice.
Some products may have additional eligibility conditions disclosed on their product pages.
3. Non-Returnable Products
Certain products may not be eligible for return, including:
Personal care and hygiene products where return restrictions apply.
Customized or personalized products, except where required by law or where the product is defective.
Perishable goods, where applicable.
Digital products or gift cards, where applicable.
Clearance or final-sale products where the applicable terms clearly specify that they are non-returnable, subject to statutory rights.
Products damaged through misuse or mishandling after delivery.
These exclusions do not affect any rights available to customers under applicable consumer protection laws.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible, preferably within 48 hours of delivery, so that we can investigate and assist you.
Please provide the following information:
Your order number.
A description of the issue.
Clear photographs showing the product and any visible damage, where applicable.
An unboxing video, if available.
Our team will review the information and communicate the appropriate next steps in accordance with the applicable policy and consumer protection requirements.
5. Return Request and Inspection
To request a return, contact support@smartdealkart.com with your order ID and the reason for the request.
Where a return is approved, our team will communicate the applicable return instructions.
Returned products may be inspected to verify their condition and eligibility. Return approval and any resolution will be handled in accordance with this policy and applicable law.
6. Refund Process
Once a returned product has been received and any necessary inspection has been completed, approved refunds will generally be processed within 5–7 business days.
Refunds for prepaid orders will normally be issued to the original payment method, subject to payment provider processing timelines.
For Cash on Delivery orders, our support team will communicate the available refund method and any information required to process the refund.
The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.
7. Exchange Policy
Product exchanges are subject to eligibility and stock availability.
If an exchange is unavailable, our team will explain the applicable alternatives in accordance with our policy and consumer protection requirements.
8. Order Cancellation
Cancellation requests should be submitted as early as possible before dispatch.
Once an order has been dispatched, cancellation may no longer be possible. Eligible products may be returned in accordance with this policy and applicable law.
If a prepaid order is cancelled and a refund is due, the refund will be processed according to the applicable refund procedure.
9. Shipping and Other Charges
The treatment of shipping charges, Cash on Delivery charges, and other applicable fees depends on the reason for the return and the circumstances of the order.
Any non-refundable charges and applicable conditions will be communicated transparently, subject to applicable law. Charges will not be retained where doing so would violate applicable legal requirements.
10. Return Request Rejection
A return request may be declined if the product does not meet the disclosed eligibility conditions, subject to applicable law.
If a request is declined, our support team will communicate the reason for the decision.
11. Contact Information
For return, refund, exchange, or cancellation assistance, contact:
